Please Note: This Terms of Service (“TOS” or “Agreement”) contains the complete terms and conditions that govern your use of ConVay Services, ConVay website, including, unless otherwise expressly stated, any subdomains thereof, and any other website through which ConVay makes the Services available.

BY CONTINUING TO ACCESS, USE OR ATTEMPT TO INTERACT WITH, ACCESS OR USE ANY PART OF THE WEBSITE(S), CONTENT OR SERVICES OFFERED BY CONAY, YOU AGREE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS AGREEMENT.

IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, DO NOT ACCESS OR USE ANY PART OF THE CONVAY WEBSITE(S), CONTENT OR SERVICES. CONVAY RESERVES THE RIGHT, WITHOUT ADVANCE NOTICE, TO MAKE CHANGES TO THIS AGREEMENT AT CONVAY'S SOLE DISCRETION. YOU WILL BE NOTIFIED OF ANY CHANGES TO THIS AGREEMENT UPON SUCH CHANGES GOING INTO EFFECT. FURTHER, YOUR CONTINUED ACCESS OR USE THE CONVAY WEBSITE(S), CONTENT OR SERVICES CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES.

This Terms of Use Agreement (“Agreement”) is made by and between CONVAY, LLC a New York limited liability company (“ ConVay”), and you, the customer (“you”, “your” or “Customer”).

Reporting Lost or Damaged:

Items Missing or damaged items must be reported to ConVay within 24 hours of return of your laundered clothes. This report shall be submitted to convaypro@gmail.com and shall include all of the following information unless otherwise deemed not applicable: Order Number; 3. 4. Name of garment or item as set forth on the inventory sheet provided to the ConVay Partner/Provider; 5. 6. Approximate age of the item; 7. 8. Brief description of the condition of the item prior to incurring damage (not applicable in the case of missing items); 9. 10. Brief description of the item’s condition and damage to the item after damage incurred (not applicable in the case of missing items); 11. 12. At least one photograph of the item showing the damage such item incurred; and 13. 14. Receipt of purchase of the item or, when such receipt is not reasonably available, other reasonable proof demonstrating the value of the item at the time it was purchased. Any report which fails to include the required information shall not be accepted by ConVay and accordingly remove any and all liability of ConVay and ConVay's Provider/Partner for the missing or damaged item. Additionally, failure to report the missing or damaged item(s) within 24 hours shall remove any liability of ConVay for the missing or damaged item. ConVay shall use the report to determine, in its sole discretion, whether any refund or credit will be issued to the customer. ConVay shall respond to the customer with its decision no later than 5 business days thereafter ConVay's receipt of such report. If, after investigating the report and claim of loss or damage, ConVay decides to issue a refund or credit, such refund or credit shall be issued for the value of the damaged or lost item as specified in the National Fair Claims Guide from the International Fabricare Institute (“IFI”). This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of a garment, ConVay reserves the right to limit the maximum age of any garment to one year. If no current replacement cost is available ConVay reserves the right to use the replacement cost of a comparable item currently available. ConVay and ConVay Providers/Partners are not liable for any pre-existing damage to a garment or other item and reserves the right to return any item without cleaning it if any pre-existing damage is found or if ConVay or the ConVay Provider/Partner has a concern about the colorfastness or the age or weakness of the fabric of such item. All refunds/reimbursements offered by ConVay to the customer, must be claimed by the customer within a 30 Day period. Once the 30 day period has expired, the customer’s claim will be considered resolved and closed.

Confidentiality and Disclaimer

ConVay takes privacy and personal information seriously. ConVay uses customer information to provide services, to process payment, facilitate billing, and for any other purpose reasonably necessary to provide services under this Agreement. Additionally, personal information may be disclosed when required by law necessary to enforce this Agreement or necessary to protect the rights, interests, property of safety of ConVay , ConVay Providers/Partners or others. From time-to-time, we also may send merchant service announcements, newsletters, and periodic notices about specials and new products.

LICENSE GRANT

ConVay, by and through the terms of this App Addendum hereby grants you a perpetual, non-exclusive, non-transferable license, without the right of sublicense, to access and use the Application during the term of the ConVay Terms of Service and this App Addendum, whichever terminates first, in a manner consistent with the terms of the ConVay Terms of Service and this App Addendum to benefit from the services provided by ConVay as set forth in the ConVay Terms of Service. All rights not expressly granted to you through this Agreement are reserved solely for ConVay.

Restriction on Use:

You agree you shall not edit, alter, abridge or otherwise change in any manner the content of the Application, including, without limitation, all copyright and proprietary rights notices. Further, you agree you may not, and may not permit others to:

• 1. Create or enable the creation of derivative works, modifications, or adaptations of the Application;
• 2. Decompile, reverse engineer, disassemble, decrypt, or in any way derive source code from the Applicati;
• 3. Copy, distribute, publicly display, transmit, sell, rent, lease or otherwise exploit the Application;
• 4. Distribute, sublicense, rent, lease, loan, or grant any third party access to and/or use of the Application.
• 5. Use any robot, spider, other automatic device or program or manual process to monitor, copy or reproduce the Application, or any information stored on or in the Application;
• 6. Use the Application to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of a third-party’s privacy rights;
• 7. Use the Application to interfere with or disrupt the capabilities and performance of the Application or services provided by ConVay or its Providers as defined in the ConVay Terms of Service;
• 8. Use the Application in attempts to gain unauthorized access to parts of the Application which you are not permitted access; or (b) is unauthorized by law or the terms of this App Addendum;
• 9. Breach or circumvent any applicable laws or regulations, agreements with third-parties, third-party rights, this App Addendum, the ConVay Terms of Service or the ConVay Privacy Policy.
• 10. Use the Application in a manner that indicates, either directly or indirectly, any partnership, endorsement, affiliation or opinion of you, or any other information you provide through your use of the Application, between you and ConVay.
• 11. Use the Application to request, make or accept all or part of the services provided by ConVay and its Providers in order to circumvent any fees associated with the use of the Application or services provided by ConVay and its Providers.
• 12. Discriminate against or harass anyone on the basis of their race, national origin, religion, gender, physical or mental disability, medical condition, marital status, sexual orientation or age, or otherwise engage in abusive or disruptive behavior.
• 13. Create or enable the creation of derivative works, modifications, or adaptations of the Application or any components thereof;
• 14. Attempt to decompile, disassemble or reverse engineer any software, or any parts of the software used in the implementation and operation of the Application.
• 15. Provide access to the Application to persons who are prohibited pursuant to applicable laws, the ConVay Terms of Service or this App Addendum.
• 16. Violate or infringe upon anyone else’s rights or otherwise cause harm (whether physical, mental or emotional) to anyone.
• 17. Use the Application for any purpose inconsistent with the terms set forth herein and the ConVay Terms of Service.

Modification of Application:

ConVay reserves the right at any time and from time to time to modify, discontinue or terminate the Application, either temporarily or permanently, without notice. You agree that ConVay shall not be liable to you or to any third party for any modification, suspension, termination or discontinuation of the Application. In the event a modification includes assessing a fee to you for your use of the Application that is not already implemented either by the Application or through the services provided by ConVay or its Providers, you will be notified in advance and be provided the ability to consent to such fees.